Privacy Policy

1. Introduction

Quartzen ("we", "us", "our") operates a watch repair workshop at 31 Persiaran Greenhill, 30450 Ipoh, Perak, Malaysia. This policy describes how we collect, handle and protect personal data provided to us through our website and in the course of arranging and delivering our services.

We take our data handling obligations seriously. We collect only what we need, retain it only as long as is necessary, and do not sell or rent personal data to third parties. Questions about this policy may be sent to [email protected].

2. Data We Collect

We may collect the following categories of personal data:

• Contact data: name, email address, phone number — collected when you submit our contact or intake form.
• Service data: description of the watch and issue provided — necessary to assess and deliver the requested service.
• Transaction data: service scope, agreed price and payment record — created when a service is confirmed and invoiced.
• Website usage data: browser type, pages visited, session duration — collected via analytics cookies where consent is given.

Legal basis: Contact and service data are processed on the basis of legitimate interest (responding to an enquiry) or performance of a contract (delivering a service). Analytics data is processed on the basis of consent only.

Retention: Contact and service records are retained for seven years from the date of the last service, consistent with standard business record-keeping practice in Malaysia. Analytics data is retained for 26 months or until consent is withdrawn, whichever is sooner.

3. How We Use Your Data

• To respond to enquiries submitted through our contact form.
• To prepare scope documents, proposals and service records for watch repair work.
• To issue invoices and maintain financial records as required under Malaysian law.
• To contact you during a service if the scope or timeline changes.
• To improve our website based on aggregated usage data (analytics only, with consent).

We do not send unsolicited marketing communications. If you have agreed to receive updates from us, you may withdraw that agreement at any time by emailing [email protected].

4. Data Sharing

We do not sell personal data. We may share data with the following categories of third party where necessary:

• Specialist partners: for archive commission work requiring dial cleaning or re-luming. Only the minimum information needed to carry out the work is shared.
• Parts suppliers: name and contact details may be passed to suppliers when a special-order part is sourced on your behalf.
• Analytics providers: aggregated, anonymised website usage data may be processed by analytics software (e.g. Google Analytics) where consent has been given.
• Legal authorities: where required by Malaysian law or a court order.

5. Data Security

We take reasonable steps to protect personal data against unauthorised access, loss or disclosure:

• Our website is served over HTTPS (TLS encryption in transit).
• Service records are stored in locked filing or password-protected systems with restricted access.
• Staff with access to personal data are limited to those who need it to do their work.
• In the event of a data breach affecting your personal data, we will notify affected individuals within a reasonable time and take steps to limit further exposure.

6. Cookies

We use cookies to maintain basic site functions and, with your consent, to understand how visitors use our website. A cookie consent banner is displayed to new visitors. You may update your preferences at any time via our Cookie Policy page. Essential cookies do not require consent as they are necessary for the site to function.

7. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Withdraw consent for data processing (where consent was the legal basis).
• Request that we stop processing your data for direct marketing purposes.
• Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP).

To exercise any of these rights, contact us at [email protected] or in writing to 31 Persiaran Greenhill, 30450 Ipoh, Perak. We will respond within 21 days.

8. Third-Party Links

Our website may contain links to third-party websites (for example, map services or parts suppliers). We are not responsible for the privacy practices of those sites and encourage you to read their policies independently.

9. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted data to us, please contact us at [email protected] and we will take appropriate steps.

10. Policy Updates

We may update this policy from time to time. Where changes are significant, we will display a notice on the website. The date at the top of this page shows when the policy was last revised. Continued use of our services after an update constitutes acceptance of the revised policy.

11. Contact for Data Enquiries

Data Controller: Quartzen

• [email protected]
• 31 Persiaran Greenhill, 30450 Ipoh, Perak, Malaysia
• +60 5-241 7893