Quartzen is a bench workshop in Ipoh offering cleaning, regulation and full mechanical service for wristwatches. Scope agreed before work begins. Rate sheet printed when it leaves.
Three clearly scoped passes for different states of a mechanical watch. Scope is confirmed in writing before the bench work starts.
A light bench pass for a watch that is broadly healthy but drifting. The watchmaker cleans the exterior, opens the case, checks the movement under magnification without full disassembly, adjusts the regulator against timing machine readings, and renews gaskets.
RM 530
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The workshop's standard rebuild for mechanical wristwatches. Movement taken to component level, cleaned across four baths, every wear surface examined. Mainspring, gaskets and worn components renewed. Regulated in six positions on a fourteen-day test.
RM 1,760
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For pieces of family or historical interest, where the goal is a working watch that still reads as its own age. The workshop writes a proposal, photographs each stage, and asks for written agreement before any surface is touched.
From RM 4,650
Request CommissionEvery job starts with a written description of what will be done, at what cost. There are no surprises on the invoice.
Rate readings are taken before and after regulation. The printed sheet goes home with the watch as a record of where it stands.
Timelines are quoted as working ranges, not best-case promises. If something changes mid-bench, the owner is informed first.
Restoration commissions include photographs at each major stage. Owners know exactly what has been done and why.
On archival pieces, nothing is polished, re-lumed or refinished without the owner's written agreement. Original patina is a feature, not a flaw.
Every renewed component is listed on the final report — mainspring, gaskets, jewels — so the record is complete for any future service.
Bring your timepiece in, or call ahead to describe the issue. The workshop will advise which service fits before anything is opened.
[email protected] · 31 Persiaran Greenhill, 30450 Ipoh, Perak
Bring the watch in or describe its condition by phone. The watchmaker will assess whether it needs a light pass — cleaning and regulation — or a full disassembly. For older or sentimental pieces, a brief survey is done first and a written proposal prepared before any commitment is required.
The movement is taken to individual component level, ultrasonically and chemically cleaned across four separate baths, dried, inspected under magnification and reassembled with fresh lubricants to the manufacturer's specification. The mainspring, gaskets and any visibly worn pivots or jewels are renewed. The calibre is then regulated in six positions and runs on the bench for fourteen days before release.
Not unless you specifically request it. The workshop's default is to return the watch with surfaces exactly as they arrived. Case refinishing is offered as an optional item on the Full Bench Service, and is only carried out with written agreement on archive pieces.
The commission is quoted as 12–18 weeks from the point the written proposal is agreed. Complexity and the need for fabricated parts or specialist partner involvement determine the actual duration. You will be updated at each stage and may pause the commission at any point.
The printed rate sheet records timing machine readings taken before and after the work — amplitude, beat error and daily rate in each measured position. It travels with the watch as an objective record of its running condition. The six-position report for bench services is more detailed, noting each position's variance against the target rate.
Payment is settled on collection. For Archive Restoration Commissions, a deposit is required on acceptance of the proposal, with the balance due at completion. Accepted methods are cash, bank transfer and major debit cards. Prices are quoted and invoiced in Malaysian Ringgit.
The workshop holds care, custody and control coverage for pieces in its possession. The intake record includes a description of the watch and its condition at arrival, which both parties sign. Owners with particularly rare pieces may wish to verify that their own contents or collector's policy remains active during the service period.
31 Persiaran Greenhill, 30450 Ipoh, Perak, Malaysia. Street parking is available along Persiaran Greenhill. Public transport: Ipoh Komuter station is approximately 1.2 km on foot.
Mon – Fri: 9:00 am – 6:00 pm
Saturday: 9:00 am – 2:00 pm
Sunday & Public Holidays: Closed
| Complaint | Likely Region |
|---|---|
| Running fast or slow | Balance / regulator |
| Stopping intermittently | Mainspring / barrel |
| Crown not engaging | Setting lever / stem |
| Case condensation | Gaskets / crystal seal |
| Dial or hands faded | Dial / lume restoration |
Complete this slip and we will respond within one working day.