What clients say about
bringing their watches in.

My grandfather's automatic came in barely ticking — maybe two hours of run time before stopping. Chee Wai did the full bench service. He sent a photo of the movement after disassembly and flagged that the mainspring was fatigued, which was exactly what I expected but good to have confirmed in writing. Six weeks later I have a rate sheet showing it runs within three seconds a day in multiple positions. That's honestly better than I hoped.

Full Bench Service · QZ-B

I came in for a simple regulation pass on a vintage Seiko I wear daily. The paperwork before and after was a nice touch — I had no idea what 'amplitude' meant but Chee Wai took a few minutes to explain it. The watch settled down noticeably within the first week. The only thing I would say is the queue was a bit longer than I anticipated, but it was communicated clearly beforehand so it was not really a surprise.

Cleaning, Regulation & Gaskets · QZ-A

The archive commission for my father's pocket watch took around four months in total. It arrived missing one hand and with a cracked crystal. Chee Wai sourced a period-appropriate replacement hand — he found one in Penang that matched closely enough — and sent photos at each stage. The proposal was clear about what was possible and what was not. What came back looked like a watch that had lived its life, not been over-restored. Exactly what we wanted.

Archive Restoration Commission · QZ-C

Had two watches serviced here in the past year — one a cheap vintage piece and one a Swiss dress watch I am more careful about. Both got the same level of attention and documentation. The dress watch's rate sheet showed it running within one second a day in five of six positions. The older piece was running about eight seconds fast but that was actually within what we had agreed to target. Transparent and consistent.

Full Bench Service · QZ-B (×2)

I mainly needed the crown gasket on my dive watch replaced as it had been letting water fog the crystal. Quick service and the resistance test note was a thoughtful addition — it gives me something to compare against at the next service. The workshop is not the most convenient to reach by public transport but there is street parking which is fine.

Cleaning, Regulation & Gaskets · QZ-A

My uncle's Seiko 5 had not been touched in probably fifteen years. I was prepared for bad news on cost. The scope document came back proposing the full bench service with mainspring renewal, which made sense. The parts list on the final record showed exactly what went in. It's running well and the test log shows a consistent result over the fourteen days. Very pleased.

Full Bench Service · QZ-B